Returns & Exchanges

At Maya & Henry's Jewelry, we want you to cherish your new pieces; if you are not completely satisfied, we offer returns and exchanges within 30 days of delivery. Please ensure items are in their original, unworn condition and packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the jewelry in its original velvet pouch and box, ensuring it is securely padded to prevent damage during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.